Job Title:
Global Process Owner – Order-to-Cash (OtC)
Location:
London 3 days a week
Contract Type:
6 months initially
Department & Position Overview:
The Global Process Owner (GPO) – OtC is accountable for the end-to-end Order-to-Cash process across all entities and regions. The role owns global design, governance, performance, and continuous improvement of OtC processes to ensure revenue integrity, effective credit risk management, optimal cash collection, regulatory compliance, and seamless integration within ERP and CRM systems. The GPO serves as the ultimate authority for OtC process design, standards, and system configuration, impacting customer master data, billing, revenue recognition, collections, cash application, and dispute management, while managing statutory, contractual, and regulatory variations across jurisdictions.
Key Responsibilities:
Global Process Ownership & Design
- Own and maintain the global OtC process framework across all entities and regions
- Define and enforce global standards for customer onboarding, credit assessment, order processing, billing, cash application, and collections
- Determine global standards versus approved local variants while minimising unnecessary complexity
- Act as Global Process Design Authority for OtC within ERP and CRM systems
Governance, Controls & Compliance
- Ensure OtC processes comply with global accounting policies, internal control frameworks, and regulatory requirements
- Own the design and effectiveness of key OtC controls, including segregation of duties, approval limits, credit limits, and revenue cut-off controls
- Govern customer master data and credit policies in line with internal control and audit requirements
- Partner with internal and external audit teams to ensure control robustness and remediation of gaps
Performance & Working Capital Optimisation
- Define and monitor global KPIs, including Days Sales Outstanding (DSO), billing accuracy, invoice cycle time, cash application timeliness, bad debt rate, and dispute resolution cycle time
- Drive improvements in billing accuracy and first-time-right invoicing to reduce disputes and rework
- Lead initiatives to improve cash forecasting accuracy and optimise working capital performance
Transformation & Continuous Improvement
- Develop and own multi-year OtC transformation and optimisation roadmap aligned to the broader finance strategy
- Standardise and automate billing, collections, and cash application processes to reduce manual intervention and improve efficiency
- Lead ERP/CRM enhancements impacting OtC processes, ensuring alignment to global standards
- Champion digital enablement, including workflow automation, reporting dashboards, and customer self-service capabilities
Key Competencies:
- Deep expertise in global Order-to-Cash processes within complex, multi-entity organisations
- Strong experience in revenue operations, billing, and credit management in technology, software, or services environments
- Knowledge of internal controls and audit requirements within OtC
- Experience with subscription, SaaS, or long-term contract billing models highly desirable
- Effective stakeholder management and influencing skills at senior levels
- Strategic process ownership with a continuous improvement and automation mindset
- Strong analytical capability and data-driven decision-making skills
